Good day, and welcome to the HealthEquity First Quarter 2026 Earnings Conference Call. — Operator Instructions — Please note, this event is being recorded. I would now like to turn the conference over to Richard Putnam. Please go ahead.

Thanks, Ashia. This is Richard Putnam. Hello, everyone. Welcome to our first quarter fiscal year 2026 earnings call. With me today, I have Scott Cutler, President CEO; Dr. Steve Neeleman, Vice Chair and Founder of the company; James Lucania, Executive Vice President and CFO. Before I turn the call over to Scott, we note that a press release announcing the financial results of our first quarter of fiscal 2026 was issued after the market closed this afternoon. These financial results include contributions from our wholly owned subsidiaries and accounts they administer as well as certain non-GAAP financial measures that we will reference here today. You can find a copy of today’s press release on our Investor Relations website, which is ir.healthequity.com. And it will include reconciliations of these non-GAAP measures with comparable GAAP measures. We also note that our comments and responses to your questions today reflect management’s view as of today, June 3, 2025, and will contain forward-looking statements as defined by the SEC, including predictions, expectations, estimates or other information that might be considered forward-looking. There are many important factors relating to our business, which could affect the forward-looking statements made today. These 1 forward-looking statements are subject to risks and uncertainties that may cause our actual results to differ materially from statements made here today. We caution against placing undue reliance on these forward-looking statements, and we also encourage you to review the discussion of these factors and other risks that may affect our future results or the market price of our stock as detailed in our latest annual report on Form 10-K and subsequent periodic reports filed with the SEC. We assume no obligation to revise or update these forward-looking statements in light of new information or future events. Now over to Scott.

Thanks, Richard. Welcome, everyone. We’re off to a great start for fiscal 2026. I will discuss the key metrics reflecting that great start. Steve will then give a brief update on HSA expanding provisions included in the proposed budget bill passed by the House a couple of weeks ago. And Jim and I will detail Q1 financial results and our raised outlook for fiscal year ’26. The team again delivered strong year-over-year growth across our key metrics in Q1, including revenue up 15%, adjusted EBITDA up 19%, HSAs grew 9%, CDB accounts grew 4%, driving total accounts up 7% and HSA assets up 15%. HealthEquity ended Q1 with over 17 million total accounts, including net CDB account growth of 260,000 year-over-year, 9.9 million HSAs, holding over $31 billion in HSA assets. HSA assets increased $4 billion year-over-year. The number of our HSA members who invest grew by 16% year-over-year, helping to drive invested assets up 24% to $14.2 billion. HSA cash reached $17.1 billion. The average balances of our HSA members grew by 6% this year. Team Purple opened 150,000 new HSAs from sales in the quarter, down from Q1 of our record-setting last year, reflecting softer macroeconomic conditions. While we are still early in this year’s selling season, we continue to see a strong enter2 prise pipeline build and more SMB companies adopting HSA qualified health plans. We are driving an enrollment and contribution strategy to grow from our existing client base, especially during uncertain times, which have historically brought stronger selling seasons. We are helping employers reduce health care costs while empowering employees to build real health security as employers are seeking solutions to manage health care costs that are growing faster than wages, we believe our message to optimize plan design and employee engagement can drive growth from our existing and new client base. The 2024 year-end Devenir report continues to reflect this market growth and HSA expansion with HealthEquity again taking market share as we now serve nearly 1/4 of all HSAs in the U.S.A. Team Purple also made great progress expanding our member first secure mobile experience during the first quarter. We are leveraging investments in mobility and AI by expanding our award-winning expedited claims, which uses AI technology to automate claim adjudication. With this AI technology, we now serve more than 7,000 clients, and we are processing millions of dollars in reimbursements, while also driving member satisfaction scores up and reducing processing costs. Our AI chat and AI agent support are accelerating service delivery to our members and accurately addressing their needs and questions while reducing call wait time and volume. We are building on the recently updated stacked chip card, which we rolled out last year to deliver on our promise of expanding into a digital wallet in the future. Custom brokerage investing in your HSA was also launched on the mobile app this quarter. These technologies are transforming the way Team Purple improves our members experiences while reducing our cost to serve them. We’re very pleased with our team’s efforts to drive down successful fraud attacks on our HSA members. The launch of a number of added security measures and greater adoption of our member first secure mobile experience has reduced direct fraud service costs from about $11 3 million in Q4 to about $3 million in Q1. This is still too high. However, under the direction of Sunil, our CSO, and his dedicated security and fraud team, we have reprioritized our investments in advanced security and fraud detection and prevention technologies to drive the fraud run rate exiting this quarter towards our goal of 1 basis point of total HSA asset per year. We have seen each month this year lower sequential fraud as our controls take hold and more of our members move to a secure mobile experience. We also are driving more of our HSA members to our newly relaunched app. We are modernizing our multifactor authentication across our member logins through the mobile experience and are committed to continually updating our defenses as threats evolve. We are optimistic of the actions taken thus far and the continued strengthening and implementation of controls. A number of our Purple teammates joined Steve and me in Washington, D.C. last month to speak with national leaders as they consider measures that will expand access to and provide greater flexibility of HSAs for millions of American families. It was serendipitous the House released their draft of the budget bill while we were there. We are excited to see these HSA market expanding provisions move forward. Steve, can you briefly walk us through what we’ve seen so far and what to expect as they work through the budget bill process.

Sure. Thanks, Scott. It was an exciting time to have so many from Team Purple show up in Washington that week. This work that we’ve been engaged with to expand HSA is important as there have not been any substantive legislative changes to the HSA rules and regs since 2006. As many of you have seen in the budget bill passed by the house, there are a number of provisions that if they became law would expand the use of HSAs. The largest proposed change is granting our working seniors eligible for Medicare Part A the ability to make contributions to an HSA while they remain on their employers HSA qualified health 4 plan. According to the U.S. Census Bureau, this population represents about 20% of the current workforce and it is expected to be the fastest-growing population in the workforce over the next several years. In fact, over the next 5 years, over 20 million Americans will become Medicare eligible, and many of these people are currently funding HSAs and they can continue to do so while working within the legislation. Other provisions in the proposed HSA section of the bill include an expanded use of HSAs on exchanges, all bronze and catastrophic plans would become HSA eligible, allowing HSAs to be used in conjunction with employer on-site medical clinics and with direct primary care arrangements without jeopardizing HSA eligibility, expanding the use of HSAs to pay for gym membership and fitness programs, allowing unspent money in workers FSAs and HRAs to fund HSAs, allowing taxpayers that are 55 years and older to have catch-up contributions by both spouses to be deposited into the same HSA and allowing members earning under $75,000 per year individually or $150,000 per year per family to increase their maximum contribution up to double the current prescribed amount into their HSAs. These contributions would phase out as taxpayers make $100,000 individually and $200,000 as a family per year. Our industry believes that these provisions could allow up to 20 million more American families to have access to the remarkable benefits provided by HSAs, and that would be the largest expansion of the regulatory framework in the last 20 years for HSAs. We believe many of these provisions will make it easier for employers to offer and to promote HSAs. That would be great. And if they become lost, these provisions are a good down payment on our commitment to help all Americans have personally owned health care accounts. We’ll, of course, watch this closely as the Senate unveils their version of the tax bill. And of course, the bills will then need to be combined in reconciliation, and our goal is to see all of these HSA provisions and other similar accounts remain in the bill, and we want to make sure that we’re following and how they’re impacted in the bill 5 before they can send it on to the President for signature. We will continue to work hard to educate legislators and regulators on the benefits of HSAs and continue to press for other ways to expand these accounts to new populations. We, of course, remain confident that HSAs and other tax advantage health accounts are popular on both sides of the political aisle and we’ll continue to advocate for all Americans to have the opportunity to have access to them. I’ll now turn the time over to Jim, and he’ll go over the financials. Jim?

Thanks, Steve. I’ll briefly highlight our first quarter of 2026 fiscal year GAAP and non-GAAP financial results. As always, we provide a reconciliation of GAAP measures to non-GAAP measures in today’s press release. First quarter – first quarter revenue increased 15% year-over-year. Service revenue was a record $119.8 million, up 1% year-over-year. Custodial revenue grew 29% to a record $156.5 million in the first quarter. The annualized yield on HSA cash was 3.50% for the quarter as a result of higher replacement rates and continued increase in the number of accounts participating in enhanced rates. Interchange revenue grew 14% to $54.6 million, notably faster than the 7% account growth as members increased both contributions and distributions and conducted more payments on platform versus requesting cash reimbursement for payments made off platform. Gross profit of $224.3 million was 68% of revenue in the first quarter, up from 65% in the first quarter last year. Service costs incurred in the first quarter included, as Scott mentioned, approximately $3 million of fraud reimbursements to members, down from about $11 million in the fourth quarter last year, reflecting our improved capabilities and identifying and preventing the sophisticated fraud activity our members experienced in 6 the prior 2 quarters. We continue to invest in fraud prevention and detection capabilities and drive higher adoption of our secure mobile experience, and we believe these efforts will normalize service costs in the second half of fiscal year ’26. Net income for the first quarter was $53.9 million or $0.61 per share on a GAAP basis. Non-GAAP net income was $85.8 million or $0.97 per share. Adjusted EBITDA for the quarter was $140.2 million, up 19% compared to Q1 last year, and adjusted EBITDA as a percentage of revenue was 42% compared to 41% in the first quarter last year. Turning to the balance sheet. As of April 30, 2025, cash on hand was $288 million. We generated $65 million of cash flow from operations in the first quarter of FY ’26. The company ended the quarter with approximately $1.1 billion of debt outstanding net of issuance costs. The company repurchased approximately $60 million of its outstanding shares during the quarter and has approximately $118 million remaining on our previously announced $300 million share repurchase authorization. Before I detail our raised guidance and assumptions, a word on our HSAs cash maturity schedule that was updated and included in today’s earnings release. As we have indicated in previous earnings calls and our Investor Day last year, enhanced rates while providing higher yields are more about reducing the volatility of our yield on HSA cash, to further reduce volatility and rate exposure, in the fourth quarter last year, we amended and extended maturities on some of the $3.2 billion of depository custodial contracts maturing in FY ’26. In essence, pulling forward those maturities into what we believe is a better rate environment. The remaining $1.7 billion of maturing contracts this fiscal year are largely scheduled to be replaced into new contracts at the end of this year. We also have $4 billion of HSA cash and contracts maturing next year FY ’27. In order to further derisk expected interest rate volatility on the combined remaining $5.7 billion maturing over the next 20 months, we have entered into some forward treasury contracts 7 during Q2 and that essentially locked in 5-year treasury base rates at approximately 4% net of hedging costs on $500 million of these maturities. We anticipate further derisking transactions over the remainder of FY ’26. We expect the average yield on HSA cash will be approximately 3.5% during fiscal ’26. As a reminder, we based custodial yield assumptions embedded in guidance on projected HSA cash deployments and rollovers, schedule, which is contained in today’s release as well as an analysis of forward-looking market indicators such as the secured overnight financing rate and mid-duration treasury forward curves. These are, of course, subject to change and not perfect predictors of future market conditions. Our fiscal ’26 guidance reflects the expected carryforward of the trajectories for revenue and margins for the remainder of this year, including technology and security investments to reduce fraud and drive operational efficiencies as well as relatively stable forward interest rate curves. We expect revenue in a range between $1.285 billion and $1.305 billion. GAAP net income in a range of $173 million to $188 million or $1.96 to $2.13 per share. We expect non-GAAP net income to be between $320 million and $335 million or $3.61 and $3.78 per share based upon an estimated 88.5 million shares outstanding for the year. Finally, we expect adjusted EBITDA to be between $530 million and $550 million. We continue to invest in protecting our members’ assets and data while providing them with remarkable experience. We’re pleased with how we exited Q1 and look to make additional progress in Q2 towards normalizing fraud costs to our target of 1 basis point on total assets per annum. Our guidance includes additional expected share repurchases under the $300 million repurchase authorization and potential reductions in revolver borrowings during the fiscal year, with continued strong cash flows and available borrowings on our revolver. We will maintain ample capacity for portfolio acquisitions should they become available. We assume a GAAP and a non-GAAP income tax rate of approximately 25% and diluted share 8 count of $88.5 million, including common share equivalents. As we’ve done in previous reporting periods, our fiscal 2026 guidance includes a reconciliation of GAAP to the non-GAAP metrics provided in the earnings release and a definition of all such items is included at the end of the earnings release. In addition, while the amortization of acquired intangible assets is being excluded from non-GAAP net income, the revenue generated from those acquired intangible assets is included. With that, let’s go to the operator for your questions.

— Operator Instructions — First question comes from George Hill with Deutsche Bank.

I guess, Scott, I’d probably start off with the slowdown in the HSA selling conditions. Are you just thinking that this is a tough comp? Or is there something macro that you’re attributing this to and kind of would love any kind of forward visibility on how you’re thinking about the environment?

Yes. Thanks, George. So 150,000 in new HSA sales a little bit lighter than last year at 194,000. But again, recognizing that it’s substantially higher than the 134,000 in Q1 of fiscal year ’24. So we’re actually – we actually feel pretty good. I think when we look at the pipeline of what we see currently, we are optimistic about that pipeline in enterprises, as I said in my comments, and I think in other economic downturns, we’ve actually seen the opportunity to lean into the message. And what we’re driving in terms of our value proposition with employers is that with effective plan design and greater adoption, we can help drive down their health care costs that are growing faster than wages. So I guess 9 what I would say is that there’s really nothing to see here relative to our either short or longer-term view of the market. We’re optimistic about the selling season. We feel like we’ve got a good enterprise pipeline. But if anything, we’re cautious about the macro impact overall for job creation, slower GDP growth as that relates to new account sales.

That’s helpful. And Jim, if I could sneak in a real quick follow-up. You talked about locking in the 4% rate net of hedging costs I might have missed this. Did you say what the duration on that was? Like what’s – is that the typical 2- to 3-year holding period or is that longer?

Yes. So what we’ve done is we have entered into forward treasury contracts forward 5year treasuries. So effectively locking in the base rate for a basic rate to enhanced rate migration. So yes, it’s locking in the tea portion of those maturities that are happening in Q4 of this year and Q4 of next year.

The next question comes from Allen Lutz with Bank of America.

Jim, the fraud costs were about $9 million better than we expected, but the EBITDA raise was only about $5 million. Can you talk about how much of the fraud costs above that 1 basis point are still included in the guide? Or I guess if I put it in another way, if 2Q goes back to that 1 basis point of fraud cost run rate for the full year, how much upside to the current guide is there?

Yes, let me try to unpack that. So yes. So while we may have been ahead of your expectation. We’re pretty much like right on where we expected to be at this point in the year on 10 our outlook. So we’re trying to get to a 1 basis point exit rate, which we think we can get to in the back half of this year. We’re not signing up for being there right now, obviously not there right now with $3 million of expense in the quarter. So I’m not going to try to do the what if we got there, what if we got their math. But we haven’t really changed our outlook from – on a fraud perspective from the last guy because this quarter happened exactly as we thought it would happen.

Okay. That makes sense. And a follow-up for Steve. Around the, I guess, the size of the increase of the addressable market here, a clarification question here. I think you said that if the legislation goes through 20 million more families through Medicare Part A could continue to contribute, which would expand the market by 20 million. But then you also say that the overall expansion could be 20 million. Is that 40 million total? Because I guess the way that I’m thinking about it is, will those 20 million would just sort of age out, I guess, of HSAs. Just trying to understand if this is a net 20 million or a net 40 million increase in the addressable market.

No problem, Allen. So it’s really net 20 million. And it’s a combination of Medicare Part A people that when they turn 65 would typically drop out of the workforce or at least out of workforce HSAs. Plus, you’ve got these folks on the exchanges that are allowed to do it. So it’s a net 20 million, not net 40 million. And that’s the way we see it – that’s the way the industry has been promoting it as 20 million net.

The next question comes from Anne Samuel with JPMorgan.

Great to hear some positive movement on HSAs. I was hoping maybe you could just 11 give a little bit of an update on how you’re tracking towards your goal of getting current members to download the app? And kind of how you’re thinking about that around kind of security and kind of fraud expenses as you move towards the next onboarding season?

Yes. Thanks, Anne. So again, just a reminder, the priority for us over the course of this year that certainly I came into at the beginning of the year has been, number one, fraud on the platform. Number two, it’s just been stabilization of the platform given the experience in Q4. And the way we’re getting after that is with this mobile orientation around member-first secure mobile experience. In combination with the efforts that we’re making with fraud, in addition to the mobile download, we know that it’s going to drive better engagement with members, and we know the outcome is a more secure access or authentication into our platforms. What we expect over the course of this year on the mobile side is that, call it by the fall, any member accessing or authenticating our platforms will be authenticating through a password list, has key authentication method through the mobile experience. And we know that experience is secure. And we’re also driving a strategy towards driving greater engagement with our members which I think we also see the benefit of driving mobile adoption is putting us in a better position to help our members save, invest and spend in an integrated app experience overall. So the mobile strategy is certainly tied to the security posture, but the end of it is a real benefit in terms of the member experience. We have seen an increase in app downloads. We highlighted about 1.2 million app downloads at the end of Q1. We’re going to be driving more app download adoption. Although I think the metric that we look at for success on the security side is not necessarily just app downloads, but it’s actually have we secured the perimeter, meaning you’re going to be required to download the app to interact with our platforms. 12

The next question comes from Greg Peters with Raymond James.

I wanted to go back to the comments on the selling season and integrate it with the fraud situation. Just curious from an enterprise level, if you’ve seen any fallout – the elevated levels of fraud in your HSAs. And I’m curious if you could give us a sense on how the retention of your enterprise customers is proceeding in the context of the elevated fraud levels for – to help us map out what’s going on there.

Yes. Thanks, Greg. So in direct answer to your question, we have seen no fallout from fraud on the platform. our retention rates actually to date this year are higher than they’ve been in years past. So high 90s percent in terms of retention. I think when it comes down to selling this in the enterprises is certainly with Sunil on board, and we built out an incredible leadership team around Sunil in application security and in fraud. We’re also communicating very directly with our enterprise clients, the why of what we’re doing around all of the measures that we’re taking. And so I certainly look at any incident of fraud erodes trust and at the same time as we’re able to deploy the prevention measures and as we’re driving towards is oval-first experience I believe enterprises are going to be looking at that as a positive change for HealthE- quity, positive change to increase security in all of our interaction with our enterprise clients effectively suggest that. And so again, I think it’s really important that we emphasize the importance and the priority of security clear that we’re making the investments around security and it’s being integrated seamlessly into the experience itself to build trust.

13 The next question comes from Scott Schoenhaus with KeyBanc.

My first one is just a housekeeping question. You cited the $3 million in reimbursements for the quarter, which came down a lot. But what was the sort of the reimbursements from the insurance? And then what was the overall costs as you try to invest in the quarter? If you could break all those other buckets down?

Yes. So we had – what we talked about in terms of what we experienced is $3 million in direct fraud versus $11 million in Q4. It’s not a reimbursement and – us reimbursing members for fraud. Yes. So – and we have no update on the insurance recovery.

Yes, nor is any reflected in our outlook.

Okay. And then I guess, what are you seeing – what did you see in April in your – the resources now that you’re using you’ve deployed or invested in for sort of detection, walk us through how cases where you’ve seen elevated activity or able to prevent activity in the recent months with these new investments?

Yes. So what we’ve been able to do is deploy resources into our security team. Importantly, it has not impacted our percentage of T&D spend relative to revenue which we had mentioned on our last call. And so the resources that we’ve deployed, again, have been driving a sequential reduction in the fraud rates month-to-month over the course of this year, which we feel really good about. The main fraud vectors that we’ve been attacking have been general account takeovers which we’d be able to make great progress against 14 and also preventing if an account was taken over from funds moving to or an unassociated bank account, which we’ve also been able to stop. The other area, given that we’ve got millions of cards out in circulation is actually stopping and preventing fraudulent transaction, largely from card-not-present transactions across our network. And they’re, again, deploying fraud detection tools to be able to effectively not authorize transactions that we know are fraudulent is the way that we’ve been attacking fraud that’s coming through the card network. The last piece, we really think of it as top of the funnel has really been around protecting access to the platform through our mobile security efforts. And again, we’re beginning our journey there as we drive more adoption to the mobile app. And as we require access to our platforms through that and that’s going to happen in the later part of the year. And so those are the things that we’re doing to prioritize it. I’m very optimistic about the progress that we’ve made against those. And again, with the sequential fraud rates coming down month-to-month are certainly encouraged by that progress that we’ve made since the beginning of the year.

The next question comes from Stephen Valiquette with Mizuho Securities.

Congrats on the results. I guess just for – just coming back to your comments regarding all the positive HSA proposals in the house version of the budget bill. I just want to drill in a little bit deeper on the doubling of the maximum annual contributions for individuals earning under $75,000 to $100,000 a year and families under – making under $150,000 to $200,000. I guess I was just curious if you guys had any numbers around that, just a number of people in existing accounts that fall into those income thresholds because I sort of view it as a multiplier on the HSA assets could almost be more important to your 15 earnings than the number of eligible people that can open accounts. So I just wanted to a little more color around that, if you have any estimates.

Yes. A couple – maybe Steve, maybe I’ll say a couple of things then you can add to it. I think when you think about it, one thing that we remind everybody is that when you look at HSA contributions, only about 4% of members contribute at the max. And so one of the key things we’re trying to do is drive awareness that you should be contributing to the max. Obviously, here in the expansion, the increase of health savings account contribution limits for individuals, middle to lower incomes. I think from a score perspective, that’s been scored at a cost of $8 billion over 10 years. But we do think it’s modestly impactful in terms of the messaging of the power of having an HSA account as well as contributing to the max. Steve, I don’t know if you’d have more to add to that.

Just a couple of things. Look, I think – I think it’s a good question. Last time, we looked at the median household income of our account holders. It’s around $72,000. So the vast majority would actually fit into this rubric. Now the question was to what Scott’s pointed out, is how do you contribute more? And I really think it comes back to a plan design issue. One of the things that gets us most excited about these provisions is we could we could actually come to employers, and we’re doing that right now. I mean this is part of our recession-proof part of our business is to talk to employers during these economic downturns and say, hey, this is a way for you to save money and say, really, there’s an opportunity here for you to change the way you make contributions to HSAs to help maybe lower income people get into these accounts, and so the employers can fund and you can do variable funding. We have employers that will give more money to lower income people and they do for higher-income people, which we think is a good strategy to 16 drive higher adoption that way, people aren’t afraid of the higher deductible that comes with the HSA. And so look, short answer is a lot of our account holders would fall into this. The longer answer is, do people really have the money to put in these accounts. And I think the answer is if they start looking at the tax advantages of the HSAs compared to even the 401(k) because it is a lot stronger from that perspective that we can start to tell that story. But the biggest thing we can do is to get employers and health plans to start driving to higher adoption in these accounts, more full replace solutions for employers because that’s where they’re going to not only provide we think the richest benefit for their folks and also draw down the cost. But – so I think it just opens the door, Stephen, for a lot more innovation when it kind of is to plan design.

The next question comes from David Roman with Goldman Sachs.

Jamie on for David this afternoon. Wanted to see if you could unpack just the growth between custodial cash and HSA investment cash. The latter is growing a lot quicker. And if you can just help us think through the unit economics as the investment side grows quicker than the custodial cash.

Yes, no problem. So obviously, the custodial cash we’re making the yield on HSA cash, which we’ve disclosed to you guys and sort of think of the investment cash as something more like high 20s basis points on average, right? We have some clients who have reached the max fee who are paying less, but in a typical dollars coming in at 30 or so basis points. So it moves up and down, but high 20s basis points on investors. So I think the spirit of the question is like that we don’t – these are not sort of transferable buckets and we 17 tend to think of our account holders as in 1 or 2 different cohorts, right? You’re either a saver/spender, you’re an investor and a spender or you’re just an investor and those groups behave very, very differently. So to the member that is growing their cash balance, helping us grow our custodial cash balance is a different member than the member that is contributing the 8,000-plus family per year into the investment balance. We take care of all of those populations and each one of those populations is growing.

Okay. Great. And then I just wanted to focus on the Medicare Type A seniors for a minute. And obviously, given the life cycle stage of those – that population, how would you ever think about the propensity, those types of patients to save in HSAs? Is there a benchmark or a similar population that you’d compare it to in terms of propensity of those – of that population to invest in HSAs?

Do you want me to address that, Scott?

Yes, go ahead, Steve.

Look, I think a general rule is people have a longer tenure with HealthEquity. I can’t speak for the other companies in our space. But I know with HealthEquity, the longer tenure they have with us and a little bit older they get the more income they have to put in their HSAs. And so we love folks that are in their 50th – sixth decade of life that have been in HSAs for 4, 5 years because they are really pounding the money in because they know. And it kind of makes sense, right? At that point, they probably have a lot of dependents 18 at home. I don’t know those types of things. They’re probably a little bit healthier than they will be later in their life. And so they’re putting as much money into these accounts as possible. By the time they’ve been with us for 4 or 5 years, they’re starting to understand that they’ve got an extra dollar, they should put in their HSA. And so we do think there’s a real opportunity here. Now, the reality is, is that not everyone that is 65 is still in an employer sponsored plan or a high deductible plan, but there’s a lot that are there’s a lot that are. And one of the things that happens is that they tend to kind of – they get the notices from the government. It says you better sign up for Medicare, or if they enroll in social security, they get auto enrolled in Medicare Part A. And all of a sudden, they reach out to us and say, hey, I got a problem here. I just met with my accountant, and I’ve been funding my account for the last 6 months, and I can’t – I got to get the money out of it because I can’t do it because I’ve been disqualified by being in Part A. And again, they get auto enrolled when they start with security like that. So we think there’s a lot of opportunity, a lot of educational that we can do. One of my favorite storage is about somebody that just turned 55 and put $47 in his HSA. He sent me a note when he turned 65 and he said, I now have over $100,000 in my HSA and i’m going to work for another 5 years because I want to get this thing up high as I possibly can so that when I really do truly go into active retirement, I have the money I need to take care of my health care expenses. So it’s a great question. We’re going to keep chopping away at that tree, but this just gives us a little bit of a sharper axe as we do so.

The next question comes from Stan Berenshteyn with Wells Fargo.

First, on the forward contracts, I’m just curious, do you still get upside if rates move higher 19 from here?

Well, we will get upside and then we will pay that upside to our counterparty on the hedge that we entered. So effectively, we’ve locked in treasury rate, forward treasury rates on $500 million of maturing bank contracts. And the rationale there is, right, we’ve got $5.7 billion of point-in-time risk on reinvestment or replacement of those maturing basic rate contracts and we’re not making a sort of speculative trading decision. What we’re doing is trying to derisk that point in time risk a bit and locking in a treasury rate that we believe is significantly above what we view as neutral. So it’s locking in a good HSA yield. Could it be maximizing HSA yield, perhaps could it be under maximizing HSA yield perhaps. But we’re locking in – effectively locking in the forward curve today, to reduce that maturity wall.

Got it. Got it. Okay. And then another one here on the legislation. So past couple of years, the market has added about 2 million new HSAs per year. So if this legislation passes, how accretive do you expect the current pace of growth to become? Any thoughts on that?

We don’t know. One of the things that – and again, we focus a lot on the Medicare Part A stuff. We talked a little bit about the exchanges. But there’s other provisions in this legislation, which I think are equally as exciting. I mean everyone knows that follow HealthE- quity that we have over 100,000 employers, and they really do drive a lot of our growth. But to be able to go to an employer, again, if all these provisions stay in there and say things like, hey, did you know that the money that people are putting in their HSAs can now be used to both pay for direct primary care up to a certain amount per month as in the legislation. And the very existence of the being in the direct primary care arrangement 20 does not excluding them from having an HSA. . Same thing with using HSA dollars for gym passes and things like that. Or we’ve had a lot of employers that have come to us, and said it’s really frustrating for us that we want to offer an on-site medical clinic, actually, a good colleague of Scott and mine that we both have known for years, has on-site medical clinics to a bunch of the tech companies perhaps Silicon Valley and it’s frustrating for them because they want to provide this upfront medical care, sometimes free of charge for people that are working. And you can imagine the same situation in factories and things like that. and yet that could disqualify them from having an HSA unless they charge a market rate at their own medical clinic, which just adds a level of complexity. So I don’t know to get to your base question, we obviously keep our eye very closely on that number of new HSAs created. And as much as we like to always capture market share like we’ve been doing, we want to still capture market share when the market be bigger — indiscernible — And that’s what this is all about. And so I don’t know how we can drive up that number, but I just want to try to convey to you, it’s not just about the Med Part A people. It’s not just about the exchanges. It’s about going to employers with a different value proposition, saying, have your on-site medical clinics, do direct primary care arrangements – again, if these provisions stay in there and let’s still have HSAs and let’s really go after this. And let’s just go for a replace. That’s the easiest thing. Go for replace, everyone’s in, created a nice benefit for folks you’re going to save probably a few million bucks a year depending on the size of the employer, and your people are going to now have a better benefit. So that’s what I think it’s all about. But I don’t know if that addresses your question, Stan, but that’s the way I see it.

The next question comes from Matthew [Angus] with RBC. 21

I’d love to see the service costs come in really strong. I was wondering, is the AI chat and agent support as well as the AI claims already meaningful to that service cost strength? And if so, can you maybe size that for us and give us a sense of how impactful that could be this year as you expand it?

Yes. We don’t break out the exact costs associated with the AI deployment. What I would say is, obviously, we’re trying to bend the curve on service costs over time, automate as many of the interactions that drive value to the member experience as possible. I love the fact that we had an award-winning product in AI around claims. When you think about that claims process, that claims process itself would be filling out a form, having somebody look at a form, it might take a week or 2 weeks to adjudicate that form and then it might take a day or 2 to receive the reimbursement, and we’ve collapsed all of that to be real-time instantaneous through that process on the phone in a mobile device, not touching a human. So we think that’s a great experience for our members and obviously, at a lower cost. And then when we look at the application of AI in the rest of our service efforts, we have a service modernization strategy which is looking at how we’re actually serving those customers and looking at how we actually drive value to what the customer expectations are. And when we think about this customer today, and 70% of the workforce in the next couple of years is going to be millennial and Gen Z. Their expectation is digital first, certainly, mobile don’t really want to interact on the phone want to be able to use AI, generative AI in their interactions. And today, the reality is most of our contacts are phone-based. And so we’re going to be looking at how we use AI to actually have more self-service opportunities more opportunities in e-mail and in chat – generative chat to be able to 22 get answers quickly where our members want those answers. And again, over time, we would expect that to drive down our service costs. And so that really is our strategy that starts with the value proposition that we have to our members to provide a remarkable experience.

The next question comes from David Larsen with BTIG.

Is the chip-enabled stacked card fully live? And then can you also talk a little bit about Navigator and analyzes and momentum, are those all GA? And if not, when will they be?

Yes. Yes. So the chip card actually Q3, Q4 last year, that’s been rolled out. for new members that are signing up. They’re getting that new stack card experience. Again, the road map associated with that is over time, moving to a digital wallet. It’s already integrated, for example, with Apple Pay. And so we’re really making that seamless opportunity to spend dollars in ways that consumers already do today. I think that’s one of the drivers for the strength that we’re seeing on the interchange side. And so that’s a key part of our strategy overall. And then just quickly, we announced last quarter the assist portfolio maybe building on some comments that I made around HSAs and Steve built in. We’re really trying to drive a very strong value proposition to our enterprise clients around the opportunity with optimal plan design around how an employer can see their costs. And this is really important, particularly in this environment today. And so analyzer today has rolled out. It’s generally available to all of our clients that have 50 HSAs or more, and it’s essentially using data and insights, benchmarking, best-in-class to show with data to that enterprise here’s how you compare from a plan design perspective to best-in-class. Here’s what your investment 23 percentages, contribution percentages, enrollment percentages look like. And then ultimately, how much money you could save and what is the benefit that you could provide to your employees if you drive more greater adoption. That’s a really strong message that we’re driving through our enterprise sales conversations this year. So analyzers out there. We love the uptake of that product. Navigator, again, sort of a tool that we’ve highlighted is focused on the member experience and making more like transparent decisions around health care outcomes. Again, that’s available to our members, and that’s also driven by our transparency mandate as well. So we’re early in the assist portfolio overall, but I really like – this is now introducing products that we’re providing to our members and to our enterprises that ultimately drive greater adoption, enrollment and participation in our products.

I think it’s great. I think this is why Congress supports what you’re doing and why all these expansions are in the bill here. And then just quickly, for your 9.9 million HSA members, what I’m hearing is, by the end of the fall, everybody is going to have to be using the app to – and there will be dual factor authentication through the app by the end of the fall, which will completely sort of solve your fraud problem here. Did I hear that correctly? And how many people have the app now of those 9.8 million lives? I heard numbers around like 1 million or 2 million, which sounds a little bit low if everybody is going to have to use the app by the end of the fall for authentication purposes.

Yes. So again, a really important point here. Number one, I think we are going to be driving app downloads. It’s going to be really important. What we’re going to be looking at is any active member. So this would be a member that is accessing the platform. Maybe they’re checking a balance or they want to change some of their information in order to do any 24 of those actions or engagement on the platform, you’re required to authenticate through the mobile app. And so access will only come through the mobile app. I caution though to necessarily look at app downloads as a reflection of the security because effectively, once access to platform goes through that experience, it’s obviously a lot more secure. And so that’s what we’re looking at in terms of like how do we secure the perimeter. But you’re right in terms of the overall HSA accounts as an example, at $10 million, we have 1.2 million downloads today. And again, one other comment. We have a lot of members, for example, that could be investors and they set it and forget it and don’t actually access the platform. But again, access is going to be coming through that mobile authentication before the end of the year.

The next question comes from Constantine Davides with Citizens.

Maybe just changing gears a little bit towards the CDB side. You’ve now delivered 3 quarters in a row of pretty good sequential account increases. Can you just talk about where you’re seeing growth opportunities right now within those products? Any differences in terms of how you’re going to market with CDB? And then do you sort of expect this growth to be sustainable across the balance of the year?

Yes. So again, as we reported out the growth that we’re seeing in our other product areas. Again, just a reminder that we sell this as a bundled product. And so as we look at how we’re selling that to the enterprise, we’re driving that, you have the actual had in the account...

25 Yes, that’s strong, I think it might not be up yet, but the investor presentation that Richard puts on the IR site, we’ll have the detailed breakdown of the other accounts, but pretty similar story. It’s been the core bundle, right, the RA products. HRA has been strong for some time now, and it continues to be strong. But notably, we’re growing the FSA accounts. again, which had been a drag really since the WageWorks acquisition on that FSA line. So it’s good to see the core CDH bundle growing. Now I think on the – the other accounts on the Cobra side, we’ve talked about for some time, like we’ve been we’ve been sort of running off a bit of that business, some of the less profitable books of that business. So that’s a bit of a drag on service revenue because it’s a high unit service unit service revenue product, but less profitable at the bottom line. So all that the unregretted churn there. And then commuter, I think, obviously, you saw a lot of growth over the last few years with return to office. But I think that story is largely complete at this point. And so while company X, Y, Z in New York goes from 3 to 4 days in the office. That person is already buying their monthly metro cards. So it’s just not that much of a list anymore. The benefit was when it went from to 1 and from 1 to 3. So I think that extra growth from commuter, which drove it in the past couple of years is now being driven by the core products.

Got it. And then if I can just sneak one last one in here. Just following up on the earlier question around some of the newer assist solutions that you’ve launched this year. Can you also give us an update on the HPA initiatives that you launched last year and just how that’s being received in the market?

Yes. So again, I think this is a great product that goes to the enterprise again, as we 26 think about what we’re trying to accomplish here is to drive enrollment and adoption of a high-deductible health plan. And one of the historical barriers to that has obviously been the high deductible nature of that plan. And so HPA as a product is meant to effectively eliminate that as a barrier. And so we’re going to the market there through partnership with patient the uptake that we see with some of our large enterprise clients is very high. in terms of, again, a new value proposition that we’re selling to the enterprise. So we like the uptake of that as a product. And again, I think if we’re successful in this value proposition, I think the outcome hopefully for employees as they go through the open enrollment process is actually be better educated about the difference between effectively a low deductible plan and a high deductible plan that we need to take into account the premiums, the contributions that effectively, the out-of-pocket cost can be net neutral. And then therefore, having an HSA, which prepares you for a future medical event and you’ve been able to overcome any concern that you might have in the first year with contribution levels that you can drive greater adoption. So that strategically is how all of it fits together for us. And so we like the value proposition.

This concludes the question-and-answer session. I would like to turn the conference back over to Scott Cutler for any closing remarks. Please go ahead.

Well, thank you, everybody. That was a very engaging conversation. We appreciate your support. I particularly want to thank our team, Team Purple for the remarkable results this quarter. I’m really pleased about the progress as I personally look back on the last 5 months, I’m more confident that as we’ve now strengthened and built our team, increased our operational strength in rigor, execute on our strategy we can make meaning- ful progress against our mission of saving and improving lives by empowering health care 27 consumers. So thank you, everybody.

The conference has now concluded. Thank you for attending today’s presentation. You may now disconnect. Copyright © 2025, S&P Global Market Intelligence. All rights reserved 28