Good afternoon, ladies and gentlemen, and thank you for joining Docusign’s Fourth Quarter Fiscal Year ’25 Earnings Conference Call. — Operator Instructions — As a reminder, this call is being recorded and then will be available for replay from the Investor Relations section of the website following the call. — Operator Instructions — I will now pass the call over to Matthew Sonefeldt, Head of Investor Relations. Please go ahead.

Thank you, operator. Good afternoon, and welcome to Docusign’s Q4 Fiscal 2025 Earnings Call. Joining me on today’s call are Docusign’s CEO, Allan Thygesen; and CFO, Blake Grayson. The press release announcing our fourth quarter fiscal 2025 results was issued earlier today and is posted on our Investor Relations website, along with the published version of our prepared remarks. Before we begin, let me remind everyone that some of our statements on today’s call are forward-looking. We believe our assumptions and expectations related to these forwardlooking statements are reasonable, but they are subject to known and unknown risks and uncertainties that may cause our actual results or performance to be materially different. In particular, our expectations regarding the pace of product innovation and factors affecting customer demand are based on our best estimates at this time and are therefore subject to change. Please read and consider the risk factors in our filings with the SEC together with the content of this call. Any forward-looking statements are based on our 1 assumptions and expectations to date, and except as required by law, we assume no obligation to update these statements in light of future events or new information. During this call, we will present GAAP and non-GAAP financial measures. In addition, we provide non-GAAP weighted average share count and information regarding free cash flows and billings. These non-GAAP measures are not intended to be considered in isolation from, a substitute for or superior to our GAAP results. We encourage you to consider all measures when analyzing our performance. For information regarding our non-GAAP financial information, the most directly comparable GAAP measures and a quantitative reconciliation of these figures, please refer to today’s earnings press release, which can be found on our website at investor.docusign.com. With that, I’d like to turn the call over to Allan.

Thank you, Matt, and good afternoon, everyone. Fiscal 2025 was a transformative year for Docusign, led by the introduction of Intelligent Agreement Management, or IAM. Our vision is that Docusign IAM establishes a new system of record that transforms how organizations create, commit to and manage their agreements in a full-suite, AI-powered, end-to-end platform. During the year, we also improved the performance of our business, building a strong foundation to add greater customer value and drive future growth. Q4 revenue was $776 million, up 9% year-over-year. And fiscal 2025 revenue was $3 billion, up 8% year-overyear. IAM momentum was strong, and fundamentals across the core business continued to improve with dollar net retention increasing to 101% in Q4. In addition, we produced strong profitability with 29% non-GAAP operating margins in Q4 and 30% for fiscal 2025, both significant increases from fiscal 2024, reflecting continued progress in our commitment to improving efficiency while prioritizing investment to reaccelerate growth. 2 As we look to fiscal 2026, we’re focused on increasing the value that we deliver to Docusign customers as the world’s leading agreement platform. We will continue to execute across our 3 strategic pillars: accelerating product innovation through an ambitious AIled product road map, evolving our 3 routes to market and leveraging operating efficiency gains to invest in future growth. Let’s dive deeper into why the future is bright. Turning first to innovation. Last spring, we introduced IAM at our Momentum event, then rolled the platform out to our salesled small and mid-market customer segment in the United States, Canada and Australia. At the end of the year, we launched departmental-level deployments to enterprise customers while also opening up IAM availability globally. The initial launch delivered Docusign Navigator, our intelligent agreement repository; Docusign Maestro, our automated workflow builder; and the Docusign App Center, where ISV partners deliver third-party apps to customers. We followed that launch by releasing Docusign for Developers to support our developer ecosystem. And through the acquisition of Lexion, we integrated additional powerful Agreement AI capabilities. Today, IAM customers are using Agreement AI to streamline document review and editing, extract critical insights, verify parties and build workflows integrated with third-party applications. Some IAM customers have reduced their contracting cycles by up to 75%. You can see our full list of recent product releases in our earnings release. We hope you can join us at our April Momentum customer conference and Partner Day in New York, where we will share our ambitious fiscal 2026 product road map featuring Agreement AI, innovative new workflows and expanded ecosystem and powerful new capabilities for enterprise customers, all with the goal of becoming the agreement system of record. Within our omnichannel go-to-market pillar, I first want to highlight IAM’s strong momentum. In Q4, just the second quarter post launch to our small and mid-market customers, 3 IAM represented a high single-digit percentage of in-quarter deal volume for the direct channel and over 20% of direct new customer deals. Customer demand continues to exceed our expectations, indicating strong product market fit in this segment. In fact, IAM has quickly become the fastest-growing new product in Docusign’s history. Our sellers are sharing the IAM vision with all customers and approaching the renewal process as a natural opportunity for customers to start their IAM journey. Metro Credit Union is using Maestro to optimize member account maintenance workflows, reducing the time required to process automated payment forms from 5 minutes to just a few seconds, saving nearly 50 hours of work each month. Metro Credit Union is an enterprise IAM deployment driven by our ecosystem partner Sandbox Banking, an nCino company and trusted fintech integration provider in our App Center. The HR team at Duncan Family Farms, a multiregional agricultural company, is building Maestro workflows integrated with our WhatsApp capabilities to onboard multinational workers and easily set up low-friction direct deposit. Work that previously took days now gets done in minutes. Customer engagement also continues to increase. The typical IAM customer now has approximately 4,000 contracts uploaded into Navigator. This highlights the scale of challenge companies face with agreements and demonstrates the value IAM creates by trans- forming this complexity into actionable insights. User adoption of IAM also continues to rise. Monthly cohort data shows consistent growth in usage, particularly for Navigator, as customers deepen their engagement with the platform. Beyond IAM, we continue to drive improvement across the core business. In Q4, our dollar net retention rate once again improved, rising to 101%, an increase of more than 2 percentage points from Q4 of fiscal 2024 and the highest level in 6 quarters. Dollar net retention continues to benefit from improved gross retention and solid customer usage 4 trends. We also saw sustained momentum in new customer growth at 10% year-over-year to nearly 1.7 million customers. International and digital growth both continue to outpace the overall business and represent significant opportunities in the long term. Digital self-service revenue growth accel- erated for the second straight quarter, a reflection on the improvement in our self-service capability. And the partner channel’s contribution to the business continued to increase in Q4 and fiscal 2025, leveraging gains we’ve made with technology partners like Microsoft, SAP and Salesforce as well as growing interest from independent software vendors and global system integrators. We continue to generate growth opportunities in our core business. Avis Budget Group, a leading global car rental company, is using Docusign to accelerate agreement generation, enhance collaboration, improve productivity and more effectively manage its supply chain. Our Gartner-recognized Docusign CLM product remains a market leader and top choice for customers with sophisticated enterprise workflows. Cognizant Technology Solutions, one of the world’s leading professional services companies for creating digital solutions, is deploying CLM across its organization to streamline agreement processes, improve efficiency, mitigate risks and create AI-driven workflows. In our direct sales channel, we have strong IAM momentum with small- and medium-sized customers. This segment represents a large opportunity for growth and customer impact in fiscal 2026, and it’s where we expect the majority of near-term sales and adoption. This year, our direct sales team will have greater ability to sell IAM across more SKUs and solutions while also focusing on more consultative solution selling, resulting in greater upsell opportunities. 5 In parallel, we’ll continue to evolve both product and go-to-market for enterprise customers. In fiscal 2026, we will continue to focus on departmental-level use case adoption within enterprises. Also, a strong partner channel will continue to support and contribute to growth with enterprise customers. We’re excited by the several early IAM enterprise customer wins after the initial Q4 launch. We’ll also continue to invest in our self-service channel to make it easier for customers of any size to discover, buy and manage our products digitally. In April, our larger direct customers will be able to add more capacity and renew their contracts via self-serve. And soon after, we’ll unlock the ability for new and existing customers to buy IAM Standard and Professional plans directly from docusign.com in the United States, Canada, France, Germany, the U.K. and Australia. Driving greater efficiencies and effectiveness across our sales and marketing efforts remains a large focus this year. In fiscal 2025, we made substantial improvements in our operating efficiency pillar. Our full year operating margin increased by 4 points and by nearly 10 points over the past 2 years. We’ve also become significantly more cash flow generative over the past 2 years, producing over $900 million in free cash flow and deploying nearly 75% of it back to shareholders in share repurchases. In fiscal 2026, our priority is to retain the profitability gains we’ve made during the past 2 years while making the necessary investments to accelerate growth. Beyond fiscal 2026, as growth increases, we believe we will create further profitability and margin gains while driving towards our most important long-term financial goal of reaccelerating to sustainable double-digit top line growth. Blake will provide more detail about our fiscal 2026 outlook in his remarks. In closing, Docusign made incredible progress in fiscal 2025, and we’re encouraged by customer enthusiasm about the IAM platform. With IAM, we’re building an AI-powered 6 end-to-end system of record that operates at scale and enables organizations of all sizes to manage their agreements and create value from their agreement data. I want to thank the entire team for their commitment and hard work in increasing the pace and scale of innovation at Docusign. The past year marked a turning point for Docusign, and we’re well positioned to pursue the significant opportunity that lies ahead. Now I’ll turn it over to Blake to discuss our financial results.

Thanks, Allan, and good afternoon, everyone. In fiscal 2025, we focused on stabilizing and improving our core business while building a foundation for future growth through our 3 strategic pillars: accelerating product innovation, strengthening our omnichannel go-to-market capabilities and increasing our operating efficiency. Q4 results delivered substantial progress towards these initiatives. The core business once again improved with both a rising dollar net retention rate and continued growth in customer usage, while IAM maintained strong early performance in both product delivery and customer adoption. We also continued to drive significant gains in profitability from an efficiency focus across the company. Q4 total revenue was $776 million, and subscription revenue was $758 million, both up 9% year-over-year, slightly higher than our full year fiscal 2025 growth rates of 8%. Q4 billings were $923 million, up 11% year-over-year. And full year fiscal 2025 billings were up 7% year-over-year. Outperformance in Q4 billings relative to our forecast was driven primarily by 3 factors. First, approximately half of the beat was driven by higher early renewals, including those influenced by increasing consumption trends where customers add extra capacity before their existing contract expires. That dynamic also drove some of the Q4 revenue outper7 formance versus our forecast. The remaining half of the billings beat were driven by the other 2 factors: higher IAM billings as well as more deals shifting to annual billing terms. While we invoice the vast majority of contracts upfront and annually, we saw the rate increase slightly in Q4, which impacts current quarter billings. As it relates to early renewals, we are making a concerted effort in fiscal year 2026 to focus our go-to-market cycles more deeply on those with expansion opportunities and drive higher on-time renewals for those without expansion. The dollar net retention rate improved to 101% in Q4, up from 100% in Q3 and from the historical low of 98% in Q4 of fiscal 2024. Improvements in gross retention continued to be the primary driver of overall DNR improvement. Over the past 18 months, we have put a growing focus on improving our engagement with customers through better business operations, sales compensation design and an improved solution selling motion. We are proud of the progress we have made this year in DNR, and we recognize that we have remaining opportunities for improvement. Also, dollar net retention benefited from consistent year-over-year growth in both envelopes sent and consumption. Customer consumption, a measure of contract utilization, increased year-over-year in Q4 in nearly every industry vertical and customer segment. We expect dollar net retention to be flat in Q1 of 2026 and then moderately improve throughout the year based on both incremental improvements in gross retention as well as the growing contribution from IAM upsell opportunities. In Q4, total customers grew 10% year-over-year, approaching $1.7 million. Our continued momentum in customer growth highlights the value of investing in diverse routes to market and geographies. Additionally, we continue to believe that the breadth and scale of our customer base provide a strong foundation for the continued growth of the IAM platform. The number of large customers spending over $300,000 annually increased both 8 year-over-year and quarter-over-quarter to 1,131 in Q4. This was our strongest quarter for large customer growth in 2 years. In addition, investments in our self-service motion continue to deliver strong results. In Q4, digital revenue growth accelerated for the second consecutive quarter on the back of initiatives to make it easier for customers to self-service account upgrades and grow their business with Docusign. In fiscal year 2026, self-service and PLG programs will remain an investment focus area to reduce friction and improve the customer experience across all customer sizes and segments, including those that historically were sales led. As we continue to make gains in self-service motions, it provides us with an opportunity in fiscal 2026 to reinvest in higher-value sales motions and IAM platform development. Progress in self-service allows us to continue evolving our go-to-market motion, create additional sales capacity and provide increased future operating leverage. As Allan mentioned, we are seeing encouraging signs of strong initial customer demand for the IAM platform. In Q4, a high single-digit percentage of direct customer deal volume included IAM, representing a low single-digit percentage share of our total subscription recurring revenue book of business. We expect this IAM contribution to grow this fiscal year and anticipate it representing a low double-digit percentage share of our total subscription recurring revenue book of business by Q4 of fiscal 2026. International revenue in Q4 represented 28% of total revenue and grew 12% year-overyear. With improved stability and the launch of IAM in North America, we are seeing a changing dynamic across geographies. The domestic U.S. business has started to reaccelerate, while the international business, which is still growing faster on a relative basis, encountered growth headwinds in fiscal 2025. The Q4 launch of IAM outside of North America, where we will refocus our attention on upsell opportunities within our installed base, combined with a stronger partner channel, creates a significant long-term inter9 national growth opportunity that we remain excited about in fiscal 2026 and beyond. Although it is still early for IAM internationally, Q4 IAM deal volume in Europe and Latin America combined were up 6x from Q3. Turning to the financials. Our focus on operating efficiency initiatives drove strong results this quarter and in fiscal 2025. Non-GAAP gross margin for Q4 was 82.3%, down ap- proximately 20 basis points from the prior year as benefits of higher revenue during the quarter mostly offset the impact of additional cloud migration costs. For fiscal 2025, nonGAAP gross margin was 82.2%, also down slightly on a year-over-year basis. As discussed last quarter, gross margins have been impacted due to the ongoing cloud infrastructure migration, resulting in additional expenses associated with this transition. We expect a larger gross margin impact in fiscal 2026 as we complete the bulk of that migration in fiscal 2026 before easing in fiscal year 2027 and beyond. Non-GAAP operating income for Q4 was $224 million, up 25% year-over-year, resulting in a 28.8% operating margin. Q4 operating margin was up 3.8 percentage points versus last year and significantly improved over the 23.6% operating margin from 2 years ago. Non-GAAP operating income for fiscal 2025 was $886 million, also up 25% year-over-year, resulting in a 29.8% operating margin versus 25.8% in fiscal 2024 and 20.5% in fiscal 2023. We have made significant improvements in profitability over the last 2 years, and we’ll continue to prioritize efficiency while making critical investments in areas like R&D. We ended Q4 with 6,838 employees versus 6,840 at the end of fiscal year 2024, essentially flat year-over-year, including our acquisition of Lexion. We remain deliberate in our hiring approach to align with key initiatives and are mindful of hiring locations based on cost and skills required. In Q4, we delivered $280 million of free cash flow, a 36% margin. Our free cash flow margin improved by approximately 1 percentage point from the prior year, driven by in10 creased collections efficiency and higher in-quarter billings. For fiscal 2025, we delivered $920 million of free cash flow, a 31% margin and more than double the annual free cash flow we generated 2 years ago. Our free cash flow margin for the year trended slightly higher versus non-GAAP operating margins, a trend we expect to continue for fiscal 2026, driven mostly by the strength in our forecasted billings growth. Our balance sheet remains strong, closing the quarter with $1.1 billion in cash, cash equivalents and investments. We have no debt on the balance sheet. This financial stability, combined with consistent free cash flow generation, enables us to invest in the business while also opportunistically returning capital to shareholders. In Q4, we repurchased $162 million of stock through share buybacks. For fiscal 2025, we repurchased a total of $684 million of stock using approximately 75% of our annual free cash flow generation. This rate is closer to 100% for the year when including the cash utilized to cover taxes on RSU vesting. We have $608 million remaining under our current repurchase authorization, and we expect to continue to opportunistically repurchase shares as part of our capital allocation strategy. Regarding the cost of our equity programs, our Q4 stock compensation expense as a percentage of revenue was 19.3%, down over 3 percentage points from the prior year. Non-GAAP diluted EPS for Q4 was $0.86, a $0.10 per share improvement from $0.76 last year. GAAP diluted EPS for Q4 was $0.39 versus $0.13 last year. For full year 2025, nonGAAP diluted EPS was $3.55 versus $2.98 in fiscal 2024, and GAAP diluted EPS was $5.08 versus $0.36 last year. As a reminder, GAAP earnings in fiscal 2025 were positively impacted by the tax valuation allowance release that occurred in Q2 of 2025 and is explained in more detail in our filings. Diluted weighted shares outstanding for Q4 was 214.5 million, slightly higher than expected, primarily due to the impact of a higher share price on unvested awards, which 11 are accounted for under the treasury stock method. Basic shares outstanding for Q4 decreased by 2.2 million year-over-year to 203.3 million total shares, reflecting the antidilutive impact of our buyback program. With that, let me turn to guidance. For Q1 2026, we expect total revenue between $745 million and $749 million in Q1 or a 5% year-over-year increase at the midpoint. And we expect full year fiscal 2026 revenue between $3.129 billion and $3.141 billion, also a 5% year-over-year increase at the midpoint. The guided growth rates include an approximate 0.7 percentage point of headwind to both Q1 and full year fiscal 2026 revenue from the impact of forecasted foreign currency rates across our international business. We expect subscription revenue of $729 million to $733 million in Q1 or a 6% year-over-year increase at the midpoint and $3.062 billion to $3.074 billion for fiscal 2026 or a 6% year-over-year increase at the midpoint. For billings, we expect $741 million to $751 million in Q1 or a 5% year-over-year growth rate at the midpoint, and we expect full year fiscal 2026 billings between $3.300 billion to $3.354 billion or a 7% year-over-year growth rate at the midpoint. The guided growth rates include an approximate 1 percentage point of headwind to both Q1 and full year fiscal 2026 billings from the impact of forecasted foreign currency rates across our international business. Our fiscal 2026 guidance represents the first year we anticipate accelerated annual billings growth since fiscal year 2021 as we build up demonstrated momentum in IAM and continued improvements in retention. As shown in recent quarters and years, billings are impacted by the timing of customer renewals, which can create meaningful variability from period to period. We included the following 3 considerations in our top line guidance. First, in Q1, we expect an approximate 1 percentage point headwind year-over-year to revenue from the 12 leap year impact. Second, as mentioned above, the impact of foreign currency rates will have an approximate 0.7 percentage point headwind for revenue in Q1 and the full year fiscal 2026. For billings, we expect an approximate 1 percentage point headwind in Q1 and the full year fiscal 2026. Third, for the full year fiscal 2026, we expect a billings-specific headwind of approximately 1 percentage point to account for reduced early renewal volume as a result of go-to-market design changes to reflect a growing focus on IAM upsell, including the introduction of an IAM transition SKU that can help offer IAM features to customers through upsells without the need to renew existing contracts. We expect non-GAAP gross margin to be 80.5% to 81.5% for both Q1 and fiscal 2026. We expect non-GAAP operating margin to reach 27.0% to 28.0% for Q1 and 27.8% to 28.8% for fiscal 2026. We included the following 2 considerations in our profitability guidance. For Q1 and the full year fiscal 2026, we expect an approximate 1 percentage point gross margin headwind due to the ongoing cloud data center migration efforts. As discussed previously, we expect a larger gross margin impact in fiscal 2026 before easing in fiscal 2027 and beyond. Also, for the full year fiscal 2026, we expect an approximate 1.5 percentage point operating margin headwind due to both the 1 percentage point gross margin impact from cloud migration as discussed above as well as the hard comp against the previously discussed Q2 2025 onetime release of a litigation reserve and the fiscal 2026 shift of some roles to cash compensation versus equity. This overall approach to profitability reflects our intent to maintain similar levels of operating margins realized in fiscal 2025, excluding the unique gross margin and operating expense headwinds noted above. This also allows us to prioritize IAM investments to drive longer-term growth. When we combine these with forecasted accelerating billings growth in fiscal year 2026, we’re excited about our longer-term opportunity to improve 13 operating leverage. We expect non-GAAP fully diluted weighted average shares outstanding of 210 million to 215 million for both Q1 and fiscal 2026. In closing, in Q4, we made continued progress towards strengthening the IAM platform vision and improving the performance of our core business with solid revenue and billings growth. We also maintained our focus on operating efficiency and produce strong nonGAAP operating profit and free cash flow. Stepping back, fiscal 2025 was a transformative year for Docusign. We built a strong foundation created by nearly 1.7 million customer relationships, improving business funda- mentals and accelerated product innovation. We are excited to continue developing the IAM platform to create greater value for our customers across verticals, geographies and company sizes. We remain in the early stages of bringing our agreement management vision to life, and through consistent execution, we believe we can transform Docusign for customers, employees and our shareholders. That concludes our prepared remarks. With that, operator, let’s open up the call for questions.

— Operator Instructions — Our first question is from Jacob Roberge with William Blair.

Congrats on the really strong results in Q4. Allan, you’ve obviously had a pretty successful start selling IAM into the SMB and commercial segment over the last few quarters. As you’ve started to move the product further up market, curious how the early reception has been with those customers and if there have been any new learnings for IAM in the enterprise space. 14

Yes. Yes. So just as a reminder for everyone, we launched to SMB and mid-market customers in U.S., Canada and Australia in early June and then to broader globally and to en- terprise deployments at the beginning of December. So we just have a couple of months of data. But I would say the early signs both on the enterprise and international front are very encouraging. Maybe to start with international, we’re seeing very similar patterns in sales productivity and customer acceptance in the SMB and mid-market segments and the new geographies we’re targeting. On the enterprise side, obviously, the sales cycle is longer, but we’ve already closed a number of enterprise deals. And I think the value prop is even stronger. I think it goes up more than proportionately with company size because the cost of complexity just increases as companies get larger. And so we’re seeing that interest. And of course, it’s reflected. If you draw a line back to CLM, CLM has historically been an enterprise-first category. And IAM is, in many ways, sort of super set in re-platforming of that. So it’s not surprising that there’s a lot of appetite. And of course, with IAM, we can provide that value to a much broader set of users inside the companies, not just to the people who historically have handled contracts full time, but frontline sellers, frontline buyers, frontline recruiters and so on. And there’s a lot of appeal to that. So we’re very bullish on the enterprise opportunity. We have – still have some maturing to do both on the product and go-to-market side to be able to fully exploit that. But that’s kind of part of the booster rocket for the business and why we’re – we think we have multiple years of expansion ahead.

Okay. That’s helpful. And then, Blake, can you help us better understand the revenue growth guide in the context of the nice billings acceleration you’ve seen over the past few 15 quarters and the 11% billings growth you saw in Q4? Would just be helpful to understand when we should start seeing that billings acceleration flow through to revenue growth on that pathway back to the double-digit growth levels.

Sure. And so what I would do is – let me just start with subscription revenue because obviously, that’s the vast majority of our revenue. So the first thing I would do when you look at these things on a year-over-year basis, make sure to adjust for FX we called out in the press release and the prepared remarks if you’re reviewing that year-over-year. So our subscription revenue guide is about 5.8%, I think, at the midpoint. So if you reflect the 0.7% headwind from FX, so that includes its normalized, call it, ex FX around 6.5%, which I think might make a bit more sense when you’re looking at the flow through. The dynamic of revenue is that it just – it lags billings, right? It takes 6 to 7 quarters because our average duration – our weighted average duration is still around 19 months to recognize that revenue. So while billings growth decelerates as it has been over the past couple of years, revenue decelerates as well, but it’s on a lag basis. So it just takes time to shift. And so in fiscal ’26, we’re still rolling off the revenue tail from earlier contracts, not deceleration. So in FY ’24, billings grew over 9%. In FY ’25, it grew under 7%. And so FY ’26 is unique, though, in that it’s the first full year we’re really expecting to accelerate our billings. And that’s particularly so when you think about it excluding the impact from FX. And that has a lot to do with the expected ramp we have in IAM. And you can imagine with the ramp, that occurs a bit more into the second half of the year. And so I’m really excited. Like if we can reaccelerate billings in FY ’26 and continue that, I think we’ve got the opportunity to really accelerate revenue then in the longer term as well.

16 Our next question is from Brad Sills with Bank of America.

I did want to ask a question on the current macro environment, given that you’ve got a front row seat here with the transactional model, at least in the core eSignature business with the envelopes-based pricing. What’s your observation in terms of just activity in core eSignature and expansion deals? A lot of moving parts right now with macro policy changes. So I wanted to get your thoughts on that real time.

Yes. So we’re not seeing material changes in trend in terms of envelope volume, for example. As we looked at our February numbers, they were as expected and on the trend line. So nothing has flowed through to us yet. And I will stress, we are incredibly diversified across sectors and across company sizes and even somewhat on a geography basis. And so to the extent that there are individual industries that are exposed, we would be less likely to see that in a strong way. So far, no material impact. But obviously, to the extent that the global macro economy meaningfully accelerates or decelerates at some point, that will flow through to us. But some of these more sectoral things or individual countries don’t have as much effect.

Understood. And then one more, if I may, just on IAM. With the move towards more of a solution sale here, workflow and end-to-end solution, it would seem that that’s a more involved sales cycle than your traditional sales cycle. So if you could just give us an understanding, please, on kind of the preparedness in the direct sales channel for selling that type of a deal. Obviously, you’re expecting real healthy results and ramp through this year. So it would suggest that you are prepared in the channel. But can you just give us an idea for that effort and kind of where you’re at with that? 17

Sure. I think it’s a great question. I – yes. So as I mentioned earlier, we lost to the SMB and mid-market segment. Those tend to be shorter sales cycles relatively speaking. But still, we’re selling something a little bit more complex and broader. And we’ve been thrilled with the time to close the win rates. Obviously, the average deal size is larger, and we’re able to sell it very successfully. So I think – and then we’ve seen very rapid install. We were able to turn on new clients in less than a month. I think 17, 18 days is the average right now, which is pretty incredible for enterprise software, particularly given some of what we’re doing here. So I think that’s very encouraging. As we look ahead to enterprise deployments, we are expecting that this is a more complicated sale to more stakeholders and more senior stakeholders. And so we are making some changes, which we’ve already implemented go-to-market to try to prepare for that. We’re not counting on a lot from the enterprise segment this year. As I mentioned in my prepared remarks, most of the growth contribution in IAM is coming from the SMB and mid-market segment in fiscal ’26. But obviously, the enterprise segment is huge for us in the long run. And so to prepare for that, we moved a significant number of accounts to a predominantly self-serve model here at the beginning of this fiscal year. And that has then freed up ability to rejigger the portfolios and sales so that everybody has smaller portfolios and ability to go deeper with individual clients. And that’s been incredibly well received by the sales team and I think is the first step in getting ready. Then there’s quite a bit of enablement. So we just had our global sales kickoff and whole bunch of training leading up to that. And so we’re investing very heavily in upskilling our teams to be ready for that broader conversation. We’ve also made some changes to our incentive plans around rewarding more new growth as well as rewarding IAM more specifically. And there’s all kinds of other 18 initiatives, as you would expect, to align to this. Another area that we’re investing in this year is deepening our work with partners for enterprise customers. And so our work with the big SIs, for example, is a key focus area because that’ll – that’s a key element of both the sales and the post-sale process. So we are – we think we have some work to do to fully capitalize on the opportunity, but we’re already seeing, I think, very good demand. And of course, we are – just as a reminder, we have a lot of customers across all customer segments. We’re in 95% of the Fortune 500 and equivalent many of our overseas markets. So we already have a foot in the door. We’re already approved vendor. We’re already well regarded. And so that gives us a great starting point from which to sell this broader solution. But I’m not naive. I think we have work to do to become a full enterprise company, and we’re investing in that, both on the product and the go-to-market side to be able to capitalize on the opportunity we have.

Our next question is from Kirk Materne with Evercore ISI.

I’ll add another one on IAM. Allan, can you just try to dimensionalize the opportunity for IAM at accounts when you get in there? Meaning is this something that can lift the average spend with you all from 20% to 50%? I’m just trying to think about that. I think you mentioned the enterprise could obviously be larger given the complexity. But how should we think about the opportunity in terms of customer penetration and then sort of the potential uplift for you all?

Yes. I mean we’re not getting into the specific uplift. But suffice it to say, it’s very meaningful. We don’t even let reps sell IAM right now unless there’s an uplift and just because 19 we believe we’re delivering a tremendous amount of value and we want to be compensated for that and we’re not seeing that as a huge friction point. In fact, we’re, I think, doing very, very well with that. So in terms of how we enter, we – I’d say that there are multiple functional areas that can be drivers. Sales, we’ve always had a strong relationship with sales organizations, whether B2B or B2C customer onboarding. And that continues, and IAM is very strong for that. Procurement tends to be another very important functional area. HR can be another area of opportunity. But really, it cuts across the enterprise. The larger the company, the more likely as we enter one of the functions. But in the smaller companies, it’s often single ubiquitous solution day 1. All the agreements get ingested. And of course, we have often most or all of their agreements if they’re an existing eSign customer. And so that just allows us to deliver value really day 1. So I think we feel it’s a very significant expansion opportunity with customers of all sizes. And as you mentioned, we’ll just have to see just how big it could get with big enterprise clients. But this is an acute pain point. If you go to a really large company, this is tens of millions of dollars. So we’re excited to pursue that.

That sounds good. And then maybe a quick follow-up for Blake. I think you mentioned you’re expecting net retention or net dollar retention to be flat this year. I guess is there anything going on from – it seems like you made really good progress on gross? Are you sort of hitting a limit on the ability to keep moving that higher? I guess can you just talk a little bit about the puts and takes of that?

Sure. The commentary in the prepared remarks around the flat dollar net retention, that was specific to Q1. We actually do expect moderate gradual improvement throughout the 20 year. So I think – and the reason we believe that’s an opportunity for us is both there’s still gross retention improvements that we can continue to make. We made a lot so far. The team has been – hats off to the team there across Docusign to be able to improve retention rates. We still have more opportunity remaining. So that’s part of it. And then the other part, obviously, comes with expansion opportunities that we believe that, in particular, IAM provides us for but also within our eSign business as well. And so with those 2 components, we believe that there’s a moderate improvement opportunity for us to see throughout the year past Q1, which we’re forecasting as being flat.

Our next question is from Brent Thill with Jefferies.

Allan, just on the sales changes you’re making, can you just maybe put that in context? Is this more of a tweak? Is this maybe the biggest overall you’ve had in your go-to-market in the last couple of years? How would you just characterize what you’re doing to the sales team this year? And a quick follow-up for Blake.

Yes. I think it’s neither. I think it’s somewhere in the middle. I think – look, I don’t want to underplay it. This is a big thing for us to graduate up to becoming a big-time enterprise company. And I’m well aware of what that takes. And this is the beginning of that journey. At the same time, I think you are well aware, we’ve made some pretty substantial changes over the last couple of years and have come through that, I think, pretty well. And those involved layoffs and other things. And this time, we were able to move people around and make changes that are much more manageable. And I think the organization has already digested that. 21 I was just at the global sales kickoff last week with everyone. And it was fantastic to see just how leaning the team was, how they had already accepted all their territories and quotas and new comp models and were just excited to get going. And of course, it doesn’t hurt that we’ve been pretty successful over the last 6 to 8 months, and everybody knows that. And so there’s a lot of excitement. So I’m – we want to be purposeful and thoughtful about how we roll these changes. I just want to give a quick shout-out to Paula Hansen who, as you probably all know, joined us in early August of last year and really led all this work and has just been a fantastic addition to the senior team in every way and has had the full organization behind her. And I think it’s a testament to her leadership.

Okay. And for Blake and IAM, what is the kind of the average uplift you’re seeing in ASPs when you – when IAM is going in? I know it’s across the board, but is there is a rough range you would put on that you’re seeing so far?

There’s not, Brent. I get asked this question frequently, and one of the reasons why, I mean, like Allan said, we are seeing larger deal sizes. We actually said that publicly a number of times. We are – the vast, vast majority of our IAM deals to date have been in kind of that SMB, mid-market, those segments. And so until we get much further kind of up the chain around trying to give out expansion rates, I’m a little worried about things don’t apply necessarily across all these customer segments. We’ll have to see. But suffice it to say that our billings guide of accelerated billings for us next year reflects the expansion opportunities, frankly, that we get along with retention gains, which is still top of mind. But we’re not breaking out the expansion rates in specific terms today.

22 Our next question is from Patrick Walravens with Citizens.

Yes. This is Austin Cole on for Pat Walravens. Appreciate you guys taking the questions here, and congrats on some nice results. I wanted to dig into the customers over $300,000 ACV had a nice uptick this quarter. I was wondering if there’s any kind of more detail on what drove that number and what you’re seeing in those larger customers.

I mean, I’ll take a stab. I would say most of that increase is from customers on our core, right? Like IAM, there’s a contribution there in IAM, but it’s not the majority of it at all. And you can imagine it’s because we just launched into the larger customer segment. And so I think it just goes to seeing these trends of higher usage, higher trends getting customers that are already installed to lift up and expand with us. I’m really excited by it. I think there’s volatility in that number on a quarter-to-quarter basis, but it’s really predominantly out of the core. And so it’s what our enterprise and kind of larger customer segment go to market teams are working on and really excited to see that progress.

Yes. If I could just – I’ll add to that to say that I think in particular, we’re really pleased with the continuing recovery and progress in our North America business, where, of course, it’s the bulk of our business, as you know. And I think it’s a testament to the continued improvement there. And I think we’re sort of more fully out of the shadows of the COVID stuff, and everybody wants better agreement processes. And everybody’s – the economic activity has been fairly decent across a broad range of sectors. And so we are well poised to capitalize on that.

Great. And then there was actually some commentary about Dropbox is talking about 23 kind of deemphasizing their sign business and just was wondering if you guys have seen or anticipate any kind of competitive opportunity there.

No, we – I mean there are lots of companies that offer basic sign solutions, and people come in and out. I think we’ve held our own very well. We continue to be the marketleading player. And I don’t focus on individual companies specifically. Really, the compet- itive environment, I think, in eSign is pretty stable at this point. And if anything, I think we’re probably making a little bit of progress. So I’m pleased with how we’ve been able to stabilize that.

Our next question is from Mark Murphy with JPMorgan.

This is Sonak Kolar on for Mark Murphy. Congrats on the results. Allan, I noticed the disclosure of essentially 100% penetration of the top 20 or 25 Fortune 500 companies across finserv, health care and technology, which is, no doubt, quite impressive. As you consider the growth levers going forward, how do you think about the balance between net new customer wins versus sort of increasing the ARPU of your existing large installed base, particularly with IAM?

Yes. I mean it follows, I think, fairly from the question that, as you might imagine, we’re very focused on growing ARPU with existing customers. But we don’t want to leave any stone unturned on the new customer acquisition front. And as you can tell, we keep growing that. And those are the future customers that grow into $300,000 or more. And we want to make sure we continue to win there at an appropriate rate. But our primary focus and the focus of our sales teams, increasingly focus of our marketing teams is on 24 upsell to the existing base and particularly of IAM.

And then as a quick follow-up, last quarter, you seemed to convey a marginal improvement in the environment for enterprise technology, I think, sort of towards the end of 2024. Fast forwarding to today, amidst all this uncertainty around tariffs, trade wars, DOGE, et cetera, has that view shifted at all? And are customers a bit more cautious perhaps to lean into some of that software spending plans?

Yes. We haven’t seen that yet. So as I mentioned, I think we see our envelope volumes through the month of February. Nothing changes. So there’s nothing on the activity front. It’s certainly possible that sentiment could evolve to where that affects technology spend. And I think we are – it1 we’re in a good place relatively speaking to some other categories in that it’s pretty fundamental to how companies operate to use electronic signing, and IAM has a fantastic and highly economic value proposition. And so – but obviously, if the global economy really takes a turn for the worse or sentiment takes a turn significantly for the worse, then that will affect us as it will affect everybody.

Our next question is from Josh Baer with Morgan Stanley.

This is Chris Quintero on for Josh here. Maybe one on IAM. As you make that move more into the enterprise, I guess, like how much of a priority is IAM with those more senior stakeholders that you’re having conversations with? What are those early conversations sounding like?

25 Yes. I think we’re – this is a very – it’s ironic. It’s a very acutely felt pain point, but I don’t know that everybody has realized that there was a solution to the problem. So I think everybody has almost become accustomed to agreements being brittle and broken and delayed and causing inefficiencies throughout the enterprise. And so it’s incredibly eye-opening when we can show them solutions that address that problem because that immediately leads to – well, if we can solve that, that is a game changer. And so I find – I meet with C-suite executives in many of our Fortune 500 clients here and abroad. And I mean it’s exceptionally rare that I have a C-suite meeting where the IAM proposition doesn’t resonate incredibly strongly. So I feel like it’s more on us to execute and mature the product to where it can be deployed in every use case in their company and meet all the various checks that you have to go through and for us to mature our go-to-market process to fully deliver on that. But in terms of the core value proposition, it’s – it resonates incredibly strongly and perhaps even better in large companies than smaller companies.

Got it. That’s super helpful. And then really great to see customer consumption increase year-over-year, but just curious what you’re seeing on maybe the pricing front on eSignature. Has that remained stable? Or is that also improving?

You want to take that one, Blake?

Sure. I mean our pricing has been quite stable over time. It’s something where we recognize that we are a premium product. But that’s for a reason with the trust, the brand, the security, the features, the functionality that we bring. And I think we’re set up well for that, but no changes in pricing that I would call out over the trending period. 26

Our next question is from Rishi Jaluria with RBC.

It’s nice to see continued momentum in the business. I apologize if I missed this during prepared remarks or earlier, but when you gave your color around IAM contribution to subscription revenue for the year, just how should we be thinking about exactly how that’s being defined, especially given you’ve had revenue from CLM? Is that CLM revenue separate? Is some of that being re-categorized into IAM? Maybe just help us understand the puts and takes around that definition. And then I have a quick follow-up.

Sure. So when we talk about the IAM as a percentage of our subscription recurring revenue book of business, that does not include CLM. And it essentially represents like book of business is – for us, we’re defining as like essentially the monthly recurring revenue at the end of that period. And that’s relative to our total subscription revenue book of business. So it’s – I think it’s pretty simple and to just show that – the momentum that I think we’re launching out of here in Q4 with regards to our outlook for Q4 of 2026.

Yes. I’ll just add. So beyond the numbers, we’re continuing to sell CLM to enterprise clients very successfully. It’s an industry-leading product, Gartner Magic Quadrant for the last 4 years, all that. And it has some functionality for advanced workflows and AI that goes well beyond what we built into the baseline IAM platform. And this year, you’ll start to see a lot of the platform capabilities from IAM become available to CLM customers. So things like Navigate or Maestro as well as other things we’ll announce at Momentum – you should come – will be available to CLM customers. And so I think that vision of CLM as an integral component built on top of IAM really comes 27 to fruition this year. And so I don’t view the 2 as in conflict or cannibalizing more than it’s the supercharger for our CLM vision and allows us to expand access to agreements to a much broader user set within large companies.

All right. Got it. That’s really helpful. And then just going to the international business. You talked about you’re seeing maybe that decelerate while domestic is accelerating. You talked about the plans to reaccelerate growth with IAM. Maybe just help me understand. When I think about international, you’re very underpenetrated, right? I mean in Europe, in Japan, let alone some of the emerging markets. And it feels like there’s probably more TAM that’s very greenfield in those. So why is it then that the core eSignature in international geographies is slowing down on its own? And what steps can you take to accelerate just core eSignature outside of the U.S.?

Yes. Look, I think international is obviously still growing faster than our domestic business, but there definitely was a deceleration in second half of last year. I think it’s a combination of factors. One is that we’ve historically been quite customer acquisition focused. And as we discussed earlier on this call, our pivot really needs to be towards more upsell and cross-sell and use case deployment with existing customers. And that motion has been stronger in North America than, for example, in Europe. And so we have – we’ve pivoted that, and I think we’re going to make significant progress on that. So I’d say that’s more of an execution issue on our side. And then on the product side, we just launched IAM in international markets on December 1 with the localized product. And so we have a great opportunity there to – for that as a further boost to our international momentum. And we saw some really nice early results in those first few months. 28 And then lastly, I’d say, as a third lever is the evolution of the partner channel. This is early days, but historically, Docusign’s been a very direct first, second and third channel company and even in markets where, frankly, we had very limited direct capabilities. And so we try to get a lot crisper on top 10 markets or roughly that’s where we’re going to have a direct first model and then other markets where we’ll be partner first or partner only. And so we’re running a variety of experiments in individual countries, and that, I think, can be a really nice growth lever for us as well. So I don’t think we’ve had quite the right distribution mix, if you will, to pursue international. But we are absolutely convinced that international should be a major growth driver for the company. We’re investing in product and back office and all that stuff to be able to support that. And I travel internationally very heavily. I think it was Europe 6 times last year. And so we are absolutely pushing to deepen that penetration because I agree with you that there’s no question we are less penetrated, let’s say, particularly outside of the major English-speaking markets. And in some markets like Germany and Japan, it’s really quite early, and we have a lot of headroom.

Our next question is from Michael Turrin with Wells Fargo Securities.

Great. Appreciate you sneaking me on. I was hoping we’d be further away from macro questions by now, but it’s never the case. So the question du jour has been on public sector impacts and if there’s anything to consider. I don’t think this is an outsized portion of Docusign’s business in any way, shape or form. But can you just speak to public sector and whether that’s a potential opportunity or something you’re taking a more cautious stance at all in the coming year just based on initial signals you might be seeing there?

29 Yes, I think it’s mostly upside for us. We don’t have a big federal business today. It’s really pretty modest. We do quite a bit of business with state and local governments in the U.S. and have been perhaps a lot of our very successful deployments that we think we can replicate our success from there as well as with large enterprises with federal government. And so we’re investing and actually just brought on some senior leaders to lead our more concerted push into that area. And of course, our value prop, I think, resonates well at a time when efficiency and better customer service, [ so we will ], for government service recipients and taxpayers is important. So we’re – we don’t have a lot to lose, and I think a big upside opportunity. And so we’re leaning into that.

Great. And just if I may, just one for Blake on just seasonality. I think you mentioned early renewal impacted Q4 revenue at least a touch as well. And I think just looking at the Q1 guide, it looks potentially especially conservative, but just walk us through one more time any seasonal components we should be contemplating and looking at Q4 to Q1 and then tying that into the fiscal year guidance.

Sure. So if you’re looking at Q4 to Q1 subscription revenue, we normally have a seasonal drop, right? But you are right that if you look at our guide, it’s larger than normal seasonal guidance. So there are a couple of extra things that you have to take into account that are affecting that. The first is the leap year impact. That’s a point for us when you’re looking at Q1, not for full year. And then obviously, that revenue acceleration that we had in Q4, that was relatively unique for us from some larger customer contracts that essentially had pretty early renewals based on consumption trends. And so exciting to have, but that was pretty unique. And then also, we just got – we have a bit of a hard comp on a seasonal basis against the digital usage. We started seeing digital 30 usage kind of increase a fair amount beginning in fiscal year ’25. And so that Q4 ’24 to Q1 ’25 had that bump there. So those are the, I would say, the biggest 3 components that drive that quarter-on-quarter change, which is a little bit more magnified than you would have seen last year.

Our next question is from Alex Zukin with Wolfe Research.

Just 2 quick ones for me. First, congrats on one of the strongest quarters in one of the most difficult seeming periods. But maybe just IAM, really like the disclosure of that going from a low single-digit book of business to low double-digit book of business next year. And that implies like a 5 to 6x increase. So aside from the visibility that you’ve seen with the better expected contribution this year and good execution, what are you seeing in conversations that gives you that confidence of the momentum continuing?

I mean for me, honestly, it’s just with the data that you see coming in and the deal volume that we have and how our go-to-market teams have embraced this as an opportunity to help customers add value. I think that is far and away what drives essentially that accelerating business growth. I mean obviously, gross retention improvements mean a ton, right, because of our book of business. And like our focus on that is still a #1 priority for us. But I think that is the – just that ramp that we’ve seen and how these go-to-market and product teams and everybody, frankly, across Docusign has really bought into the concept of the extra value we’re providing to customers across this platform. And we’re seeing it. Although it is obviously still very early days, we have a lot of room left to go and execute against. That’s what is driving that kind of excitement for us in that accelerated billings 31 guide that you’re seeing from us.

Yes. I would just add that, look, one way to think about our business is we have different cohorts that have been launched with IAM at different times, right? And we have the North America and Australia mid-market and SMB segment that we launched in June. And so we kind of know what that looks like now 8 months in, and those results are very positive. And then we’ve got a couple of early months of data from trying to replicate that with other customer segments and geographies, and it’s showing similar patterns. And so that is part of what gives us that confidence in being able to roll forward without even relying on big success in the enterprise, which, of course, would provide extra upside. And it’s something that we hope to get in future years.

Makes sense. And then maybe I’ll just ask the inverse of Michael’s question, which is if you look at DOGE and the push to digitize paperwork, are there any conversations that actually could be positive for you guys over the coming year that maybe could be a tailwind from that particular vertical for you?

Well, we’re bullish on our opportunity with the federal government. And as mentioned, we’ve hired 2 new senior leaders to lead those efforts. They are already jumping in, and it’s exciting to see. We’re putting some product resources on it, and we’re going to have a very robust offering. And so I think we have – and frankly, with the products that we already have available today, we could add a lot of value to a lot of those processes, whether it’s in procurement or in better and self-serve options for taxpayers or service recipients. And so we’re having some of those early conversations that it’s way too early to say whether it’s going to contribute anything. It is not in our forecast, but if we get 32 something, that would be great.

Our final question is from Will Power with Robert W. Baird.

Okay. Great. You all had a lot of success for a few quarters with early renewal activity just due to consumption trends and expansion improvements. I guess I just wonder, as you look at kind of the renewal cohorts that are coming up this year, why would we expect some of that to continue? Just it would be great to kind of get kind of your flavor on what you’re looking at in this coming year versus what you’ve seen here recently on the renewal front.

Sure. I’ll take a stab. I think we talked about this actually as one of the headwinds for us in the full year guidance, one of the considerations you’ll see in the prepared remarks. I think you’re point is accurate, which is early renewals are great. If they’re customer driven, if you’re doing a healthy renewal, that’s great. What it also, though, does is we have a certain amount of capacity available for us, right, with a given quarter. And so what we’re trying to do in the go-to-market team, in Paula’s world, is really make sure we’re prioritizing resources in the quarters that provide the best opportunities for expansion. And so if we’re doing a flat on-time renewal, the only reason to bring that in early might be from a certain customer situation. If the customer is asking for it, we should absolutely make that consideration but giving our go-to-market teams the most capacity available to focus on expansion opportunities, and so you can have early renewals with expansion. And so that’s good. But how do we balance that out? And so you could see that in the past couple of quarters, we have talked about a little bit 33 of an early on-time tailwind for us coming in. And what we’re trying to do is just balance that out a little bit for us. And we think that gives us essentially more resources to put towards the expansion opportunities. And obviously, our #1 job right now is to try to spin this flywheel, expand this business and accelerate growth. And we think that gives us the best opportunity to do that.

We have reached the end of our question-and-answer session. I would like to turn the conference back over to Allan for closing remarks.

Thank you, operator. And thank you to all who joined today’s call. In closing, I’m really proud of Docusign’s progress as we improve the performance of our business and increase the pace and scale of innovation delivered to our customers through the IAM platform. Thank you to the team for your commitment as we continue to transform Docusign and to our owners as we pursue the significant opportunity that lies ahead. Thank you all.

Thank you. This will conclude today’s conference. You may disconnect your lines at this time, and thank you for your participation. Copyright © 2025, S&P Global Market Intelligence. All rights reserved 34